Quotes, estimates, and advice is always free. If you ask us to visit but decide not to use our services, you will be charged £45 for the diagnostic.

Please read the respective section of our Legal Info under the About Us menu point for a complete understanding on how our warranty works.

No Fix No Fee is available for residential customers only. This means that if we can not find the problem then we do not charge anything at all. If we do find the problem but you decide not to go ahead with the repair or another service then we charge a diagnostic fee for our time (normally 1 hour). If you do decide to go ahead with the repair then the diagnostic fee is waived.

No. We are not the cheapest (we’re not far off it though) but we also aren’t the most expensive. If you are looking for the cheapest IT Service provider first ask yourself these questions:

- who is the person you’re letting into your premises and giving access to your valuable data?
- is it a legally registered business ?
- do they have a full postal address?
- do they offer adequate warranty for the work they carried out?
- do they have testimonials or case studies?

Our company can answer all these questions with dignity and as expected which is reflected in our affordable prices.